Booking & Pricing Procedure

Please read the conditions of travel as your booking is subject to the terms listed below A contract is entered once your travel designer receives your deposit and we accept and confirm the booking.

Payment of any monies constitutes acceptance and understanding of Escape Artists Italy, Inc.’s Terms & Conditions as laid out below, as listed on our website and our pretravel documentation.

Escape Artists Italy, Inc. is a licensed tour operator authorized to sell travel packages. Due to the confidential nature of our contracted rates with vendors, itemized invoicing or line-by-line pricing will not be provided. We are unable to disclose financial breakdowns of individual services or experiences.

We recommend that guests arrive with a pre-established budget, within which Escape Artists Italy, Inc. will customize the travel experience to meet the parameters specified by the guest.

Rates & Packages A package is a pre-arranged combination of at least 3 travel services. These may be accommodation, private visits, experiences, tours, or transport. Once a proposal has been created by your Travel Designer, a minimum of 3 types of services must be retained to guarantee the seamlessness of the program and price.

Deposit & Final Payment Tour & customized itinerary bookings are provisional until a 30% deposit is received, and confirmations issued, and until that time accommodation and services cannot be guaranteed. The balance is due 90 days before arrival. If the final balance is not received on time, Escape Artists Italy, Inc. reserves the right to treat the booking as canceled by you, and the deposit payment becomes forfeit.

If you book your travel, 90 days or less before departure, the full amount of your trip must be paid to confirm the booking.

• Castle & Villa rental bookings are provisional until a 50% deposit is received, and a confirmation issued. The balance is due 3 months prior to arrival. If the property has terms and conditions that are different from those of Escape Artists Italy, Inc. these will also apply, and we will advise you thereof.

Means of Payment Payments can be made by major credit or debit cards (American Express, Mastercard, and Visa) via Stripe or Venmo. A 3.5% (3.9% for Amex) fee will be added to cover the bank charges or by bank transfer. Your invoice will be issued by converting the budgeted Euros to USD at the daily rate offered by Wells Fargo Bank. Payments can also be made directly using Wise, which will be proposed in Euro and will encounter no additional fees if paid by debit card or bank transfer.

Revision Fee Any revision made after the original booking has been processed and the deposit received will incur a $50 handling fee per booking, per change. If you request any changes to the confirmed program 14 days or before the start of your trip, we will try but cannot promise to meet any request. Any amendment will be subject to approval and additional costs will apply if incurred.

Lost Belongings Escape Artists Italy, Inc. cannot be held responsible for any claim, losses, damages, or delay of baggage, other belongings, inconvenience, loss of enjoyment, upset or disappointment, distress or frustrations, whether physical or mental, resulting from the act or omission of any party providing services.

The above includes any belongings left at hotels or attractions visited. At all times the client is fully responsible for their own belongings and should ensure that they are loaded in the vehicle, before departure from any property. If requested, and when possible, Escape Artists Italy, Inc. can facilitate retrieval of said items at the clients’ own expense. Additional charges, therefore, would apply.

Golf Bookings & Ticketing Events Tee times and Ticketing Events are subject to availability and can be guaranteed and secured, only upon receipt of payment required at the time of booking. Once the confirmation email has been sent, any changes or cancellations may incur extra charges, and the original monies paid may not be refunded by the golf course. • Golf Club Hire, Trolleys, Caddies

These are subject to availability and should be booked in advance. None of the above are included in the green fees and must be requested before the time of travel and must be paid by the clients directly at the golf course. Payment of clubs, trolleys, and caddies is the sole responsibility of the golfer.

Please bear in mind that a lot of links courses do not have, nor do they allow trolleys or golf carts.

Spa Treatments & Concierge Services Escape Artists Italy, Inc.’s travel designers are destination specialists and they aim for their clients to have a pleasant and enjoyable vacation. Spa Treatments and Concierge Services are additional services to the packages and your travel designer reserves the right to refuse to accept and/or not to proceed to make these reservations and additional administration costs may apply.

Special Requirements Any special requirements, allergies, and dietary restrictions must be disclosed to the travel designer at the time of booking. Any special requests or requirements do not form part of these Terms or of the contract between you and Escape Artists Italy, Inc.. Your travel designer is not liable for any failure of other parties to accommodate or fulfill such requests.

Travel Insurance Please ensure that all travelers are in possession of valid travel insurance. Passengers must bear all such losses or expenses for weather, acts of God, strikes, pandemics, government actions, war, terrorism, or other circumstances beyond our control. Escape Artists Italy, Inc. may at times recommend an insurance provider, but is not a certified seller of insurance and does not take responsibility for future disputes with any recommended seller of travel insurance. Escape Artists Italy, Inc. will not be held responsible for cancellation charges, even in emergency cases, if the client did not purchase travel insurance as recommended, and waives all liability for any loss, injury or damage that occurs during the use of its services i.e. robbery, car crash, illness.

Escape Artists Italy, Inc. is not responsible for the actions of its 3rd party service providers such as drivers or guides, however we certify that all drivers have the proper insurance policy and licensing for transporting tourists in their locality.

To guard against unforeseen circumstances, we recommend that you purchase travel insurance. We recommend TravelexInsurance.com with the location number 05-1330.

Cancellation Policy

All cancellations must be notified in writing by email to Escape Artists Italy, Inc. The following Cancellation Charges apply to all bookings – Up to 3 months prior to the date of arrival – 0%

1 to 2 months prior to the date of arrival – 50% plus any non-refundables e.g. golf courses, sporting events, and festivals, partner packages which often have more strict Terms & Conditions.

Less than 30 days prior to the date of arrival – 100% –

In all events the client will be refunded at a later date should Escape Artists Italy, Inc. be reimbursed for any accommodation or services that are re-sold.

In most cases with rentals, as we are dealing with private properties, the deposit will be forfeited. We will always endeavor to get it returned, but there is no guarantee, as it is beyond our control. Each booking will be evaluated on its own merit.

Accommodation: We reserve the right to substitute hotels for accommodations in similar categories. We reserve the right to substitute visits, entertainment, and other features when establishments are closed or cannot be visited for reasons beyond our control.

Unused Tour Arrangements: Escape Artists Italy, Inc. cannot make refunds or exchanges for unused accommodations, services, or features of any tour or itinerary unless agreed upon prior to departure. Any and all refunds will be processed upon completion of the itinerary.

IMPORTANT NOTICE: Any devaluation or revaluation of currencies may affect quoted prices. Tours may be subject to currency surcharges, as imposed by our suppliers.